All shinywhitebox products use the same unlock system that enables the product for use on your machine.
At purchase time, we create an account for you on our system so that you can get instant access to your purchase history and retrieve lost unlock keys if need be. You use these same account details to unlock the product (over the internet). After starting the application, click on the “Unlock …” button that appears in the first dialog, then enter your email address and password (these are the login details you setup when you purchased from us). With one click of a button you can then unlock the product and use it without any restrictions. You can also access this feature from the product’s application menu, at the top of the screen.
Additionally, at the time of purchase we send out an email with your current set of “unlock keys”. This is simply an alternative method, which you can use on machine that don’t have an internet connection. If you have purchased a product but have not received your unlock keys please first check your spam folders, and failing that, contact support with the transaction number of the sale.
Example – if you purchase 10 licenses for iShowU, you will be able to unlock iShowU on 10 different machines. Of course, if you’re administering a large site there are alternatives available (all to do with how you go about deploying the unlock) that will ease your pain. Feel free to get in touch with support if you’d like more information on this.
1. Go to the store and login using your email address (with any old password) – you’ll now have the option to have the system reset your password.
2. Click the link, and you’ll be sent an email which will let you reset the password on your account.
3. You can then login and retrieve your unlock keys by going to your Purchases page and clicking the link that says “Send unlock keys via email”.
shinywhitebox ltd provide an unlimited trial period for its software products and thus considers the need for refunds to be in only rare and exceptional occasions. Requests for refunds should be directed to support along with some explanation of why the refund is required and why the unlimited trial period was in some way inadequate.