Please, help us to help you by following these simple steps to get support.
This way you will probably find the answer to your question more quickly, saving you time and helping us to to develop better apps!
We know… nobody likes to read manuals, but give our manuals a try. They are well written, easy to consult and, stopwatch in hand, you should find your answer in about 2 minutes! Easy and quick, it’s the two minutes rule!
All shinywhitebox apps include creation of support requests from directly inside the application. The support request will automatically be filled out with lots of useful information, saving us having to ask you for it!
Simply go the Help menu and choose “Create New Support Request…”
Enter in your name and email address. A detailed description of your problem will help us considerably when attempting to replicate it. If you’re requesting help with a crash – any information regarding how you make the crash happen is also extreemely useful.
It’ll automatically attach system profiler information, and any crash reports for the application.
No personal information is included.
If you want to add additional files you can do so by clicking on Attachments… and then dragging them into attachments window.
Press the Submit button to send the support request. A ticket will be raised for you and you’ll receive confirmation by email.
An alternative is to use the form on the left to open a support ticket in our customer support system